The Decision-Making Studio Podcast

Now displaying: September, 2019

Ep. 115: Christian Hunt - How to Understand Human Risk 0

Sep 15, 2019

Let's talk about "human risk" - the risk of people doing things they shouldn't or not doing things they should. That definition comes from this episode's guest, Christian Hunt. Christian is the founder of Human Risk, his company which embodies his mission to bring behavioural science to organisations so they they, and their people can do the right things.

The whole area is incredibly important - and often mis-managed. Many organisations do the exact opposite of what would be the most effective way of helping their people do the right things. They often set rules and policies without an understanding of what it feels like for the people who try to follow them. Getting this right involves a lot of counter-intuitive thinking. We are complex and sometimes irrational.

What's more and as you'll hear, as technology advances, so does exposure to human risk. That's why Christian is disrupting the way organisations manage this fascinating area. Christian is brilliant. He was the Head of Compliance at a large international bank and through his work, saw how things weren't working - for instance, why sending an authoritative email to get people to follow a policy often backfires.

We get into some interesting stuff which I am sure you will find highly engaging - that is, if you have to obey any rules - and that's all of us. We cover:

Christian's background and how he got into behavioural science;
The types of things organisations get wrong about setting policies, rules, and trying to comply with regulations;
Cognitive biases and how to overcome these;
Christian's excellent "5 Rules of Human Risk" - massive knowledge and wisdom drop!;
Christian's own approach to uncertainty and his vision for Human Risk;
much more!

Show notes:

The Human Risk website

Christian on Twitter

Christian on LinkedIn

How Netflix reinvented HR

Malcolm Gladwell's Revisionist History

Rory Sutherland

Alexander Den Heijer

The Law of Good People by Yuval Feldman

Alchemy by Rory Sutherland

Gut by Giulia Enders

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Ep. 114: Tikiri Herath - Rebel Divas, Writing, Books and how to Risk Manage the Hell Out of Your Fears 0

Sep 4, 2019

This is a conversation about uncertainty and decision-making - for certain – but it’s also one about culture, travel, books, writing, the way women are treated, justice, and career transitions. And it’s also a super fun one.

My guest is Tikiri Herath. Tikiri is an award-winning author who has written four fiction (thrillers) and four non-fiction books that focus on overcoming fears and uplifting women around the world. Tikiri’s books and work are reflective of her own very interesting background. She was born in Sri Lanka, considers herself to be Zambian, and lived in seven countries growing up including Canada and apartheid-era South Africa. Throughout her upbringing and travels, she became very drawn to the way women are treated around the world and in the different countries in which she has lived. She has woven these experiences into her work.

Tikiri’s first career was as a civil servant for the Canadian government. In fact, she worked in Brussels as part of Canada’s mission to NATO, amongst other things. However, this wasn’t where her passion was. So, as you’ll hear she “risk managed the hell” out of her career to become the successful author she is now. There are some wonderful lessons in all of that about fear, decision-making and uncertainty (and you can even get a free copy of one Tikiri’s books on this topic The Fear Buster).

We also cover off why Tikiri thinks the predominantly Asian concept of “saving face” is problematic as well as why a number of cultural traditions need to be discarded. There is loads of other great stuff in between!

Show notes:

Tikiri's website

Get a copy of Tikiri’s book The Fear Buster

Tikiri on Twitter

The Gulag Archipelago by Aleksandr Solzhenitsyn

A Fine Balance by Rohinton Mistry

Jeff Bezos on decisions

Kayt Sukel on All Things Risk